What are the forms of payment you accept?
We accept US based credits cards. We accept Visa, Mastercard, Discover and American Express.
Do you accept PayPal?
Yes, we do accept PayPal.
I received an error message that my order cannot be completed but I was still charged. Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your bank in 3-5 business days. If you do not see the funds back in your account after that time, please contact your bank for further information.
Do you accept debit cards?
No, we only accept US based credit cards.
Do you accept gift cards?
No, we only accept US based credit cards.
If you accept PayPal, can I use my PayPal account which has an international card attached to it?
No, it must use US currency to process an order.
Do you accept money orders?
No, we do not accept money orders. We require all orders to be placed over the website with a valid US credit card.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.
I am trying to purchase a specific product and there is no “Add to Bag” option available or it says “Not For Sale,” what does this mean?
Unfortunately at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.
Why is the consistency different from the product I just ordered to the one I already have?
We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
How do I make a return for a purchase I made online?
Due to the nature of our products, we cannot accept returns/exchanges. We do not issue refunds if you are not satisfied with the product and/or scent.
We will offer a replacement or a shop credit for certain circumstances, only if reported within 24hrs of receiving your product. Please send an email to email@example.com with any concerns about your purchase so we can work something out.
Where can I get some samples?
Samples are provided through promotions. Please sign up for our Newsletter to receive announcements on upcoming promotions.
What if I had an allergic reaction to your product?
We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.
How do I check if a product has a certain ingredient?
Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.
After I place my order, when will my order ship?
Items ordered and paid for will ship after 48-72 hrs., unless otherwise noted in description of product (i.e., back-ordered, out of stock etc.).
How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Can I pick up my order instead of having it delivered?
We only offer shipping options at this time. We do not have a store front for pick up orders.
I have a rush order. Can it be delivered Saturday?
We do not ship orders on Friday, Saturday and Sunday.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, TouchedByGlory is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
Unfortunately, international shipping is NOT available at this point in time.
How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $35.00 before tax or shipping is applied. Please select the Free Shipping option when choosing your carrier method.
How fast is Free Shipping?
Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States takes approximately 1-3 business days and shipments to the West Coast United States takes approximately 4-5 business days.
When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. Please enter a valid United States address for the carrier to ship to.
During warmer months it is highly recommended that your product is delivered to a location indoors. Due to the product being just like “butter”, warmer temperatures will cause it to melt. We are not responsible for your product melting in transit.